Technology and Information Systems - The Digital Backbone of Reverse Logistics

Reverse logistics is fundamentally an information-intensive operation. Without the right technology and information systems, even the best-designed reverse logistics processes will struggle to deliver results. The complexity of tracking products backward through the supply chain, managing multiple disposition options, and coordinating with various stakeholders requires sophisticated IT infrastructure.

Visibility is the foundation of effective reverse logistics. You need real-time tracking of returned products from the moment they leave the customer until they reach their final disposition. This requires integration between your e-commerce systems, warehouse